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Service StandardsWhat Mount Pleasant Customers like About Us at Tuffy Mount PleasantA big part of the service we provide at Tuffy Mount Pleasant for our Mount Pleasant customers is education. We want you to feel confident with your service decisions.And we're always open to questions from our valued Mount Pleasant area customers. Even though we try to be proactive in our Tuffy ... Read More Posted in Service Standards on October 20, 2019 What You Need to Know from Your Tuffy Mount Pleasant Service AdvisorMount Pleasant drivers may feel intimidated when they take their vehicles to a service center. They have questions but aren't sure how to ask. They don't want to feel embarrassed about their lack of knowledge. They don't want to make the service technician feel that they don't trust him.I... Read More Posted in Service Standards on April 28, 2019 Questions to Ask Your Mount Pleasant Service AdvisorWe find that a lot of Mount Pleasant drivers are a little tentative when they talk with their automotive advisors. They want to ask questions but don't want to be embarrassed or seem pushy. Vehicles are very complicated and there's more to know about them than most of us have the time to l... Read More Posted in Service Standards on February 17, 2019 On Board Diagnostics for Your vehicleToday we're going to talk about on-board diagnostics and the questions we hear from folks around Mount Pleasant, Michigan, who need answers about diagnostic services. They want to know what diagnostics are, what's involved and what the benefits are. They really want to understand the value... Read More Posted in Service Standards on July 09, 2017 Arrive Alive in Mount PleasantWe've all seen Mount Pleasant drivers do crazy things while driving to or from Mount Pleasant. A guy shaving in the rear-view mirror, a woman applying makeup, people talking on their phones, texting or drinking from an enormous coffee mug. It's a wonder we even dare drive on Michigan roads.The... Read More Posted in Service Standards on March 02, 2016 Arrive Alive In Mount PleasantWe've all seen Michigan car owners do crazy things while driving to or from Mount Pleasant. A guy shaving in the rear-view mirror, a woman applying makeup, people talking on their phones, texting or drinking from an enormous coffee mug. It's a wonder we even dare drive on Michigan ro... Read More Posted in Service Standards on October 23, 2015 Mount Pleasant Customer Detective WorkOne might say the most challenging part of being an automotive service technician at Tuffy Mount Pleasant in Mount Pleasant Michigan is diagnosing a problem before it can be fixed. Cars are made up of a bunch of complex systems. There usually could be a number of reasons for any gi... Read More Posted in Service Standards on May 13, 2015 What Mount Pleasant Automotive Service Consumers Should KnowThere are some things Mount Pleasant auto owners should know about Mount Pleasant car service and repair. First and foremost, Tuffy Mount Pleasant cares about you and your family’s safety. And we really appreciate your business. Tuffy Mount Pleasant in Mount Pleasant wants to build... Read More Posted in Service Standards on February 27, 2014 Ethics of Automotive Repair in Mount PleasantWe're going to be talking about the ethics of automotive repair. It seems like news outlets really like hit-and-run reporting; they hit everyone from groceries stores to retail to physicians. And the Mount Pleasant automotive service and repair industry hasn't been given a pass eithe... Read More Posted in Service Standards on February 12, 2014 Service Center Standard and ProceduresAll pilots have checklists for every aspect of flying. They always use their checklists even if they only have two steps on them. They do this simply because a checklist is a great way to not forget important steps. It is also how you can assure a predictable outcome. That is why Cl... Read More Posted in Service Standards on November 22, 2013 |
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